IDTGV, a subsidiary of French railway company SNCF is running a micro-experiment with Google Glass for ticket checks. The glasses display essential information for ticket inspectors such as whether the ticket is valid, the seat reserved and additional services, like if food was purchased. For now, the company is running its experiment with just four Google Glass units before eventually scaling the program.
The glasses allow staff to maintain eye contact with passengers while checking tickets. One of the main goals of the experiment is to study how customers perceive the way they are met by the ticket inspectors and whether the devices make the inspectors’ work easier.
IDTGV is also considering providing staff aboard the trains with smart glasses so that they can report problems such as broken seats by photographing them, or so they can identify passengers by their seat number in order to wish them a happy birthday.